Updates: Our policies may change from time to time and all updates will be posted on this page. Please contact us if you feel we are not abiding by these policies.
Effective March 9, 2019; Last Updated February 12, 2022
We understand that things happen and, if you’re unable to attend a training program, EAL Academy will accommodate your change as best we can based on the information provided here while considering the specific circumstances of your situation.
EAL Academy makes all marketing and expense decisions based on those that have registered. Because we train in small groups, there's a financial impact when there's a cancelation when we no longer have time to market or we've made financial commitments with expenses.
Please email EAL Academy at staff@EALAcademy.com if you need to cancel your registration. A request for a refund or to transfer to another training must be made in writing.
You may transfer or reschedule your training registration as follows:
You may cancel your training registration as follows:
EAL Academy reserves the right to cancel any training program, change program location, and change instructors. If a training program is cancelled due to insufficient enrollment, that decision will be made no later than 5 weeks before the in-person training start date and 3 weeks before the virtual training start date. If we cancel a training program for any reason, EAL Academy will provide you with the option to participate in a future training program or refund the full amount paid.
EAL Academy is not responsible for any fees or expenses incurred related to cancellation or non-refundable travel expenses (airline reservations, rental car reservation, hotel reservations, etc.).
Note: For webinars and virtual programs, recordings and materials are provided to all that register.
Effective: January 1, 2019; Last Updated January 1, 2019
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Effective: January 1, 2019; Last Updated November 7, 2020
Protecting Information: We work to protect your information by using industry-recognized security safeguards along with carefully developed security procedures and practices. We limit the collection and use of customer information to the minimum. Our staff are trained and required to safeguard your information.
Information Uses: We only collect information that you have provided for us to contact you at your request or to register for trainings. We do not use, disclose, or sell any non-public personal information.
Information We Collect: We collect personal information such as your name, billing address, e-mail, and phone number, when you interact with us about our services. We collect information about your system as it interacts with us such as your IP address and browser information. We use common Internet technologies, such as cookies, to manage our websites, advertising, and email programs. We may collect user feedback, community discussions, chats, and other interactions, such as surveys.
Your Access and Control Over Information: At any time, you can contact us to:
Photo and Recording Release: Attendees grant permission for images and recordings captured during programs through audio, video, and photos, to be used solely for the purpose of EAL Academy's promotional material and publications, and attendees waive any rights of compensation or ownership thereto. During online virtual program recordings, attendees control whether they turn on their microphone and/or camera.