EAL Academy is here to help

Contact Us

We're typically in the office available to answer your call during business hours in the USA Eastern Time Zone (EST/EDT - New York). We're responsive in responding to emails and voicemail, however it will take longer when we're traveling.

Sign-up for our Newsletter

Subscribe to our periodic email newsletter with updates and EAL facilitation tools: click here

Note: The only way to receive our newsletter is to complete the opt-in form (link above), and be sure to subscribe again if your email address changes

Our Most Recent Newsletter

POLICIES

Our policies may change from time to time and all updates will be posted on this page. Please contact us if you feel we are not abiding by these policies.

Cancelation Policy

Effective March 9, 2019; Last Updated: March 19, 2023

We understand that things happen and, if you’re unable to attend a training program, EAL Academy will accommodate your change as best we can based on the information provided here while considering the specific circumstances of your situation along with our own circumstances.

EAL Academy makes all marketing and expense decisions based on those that have registered for a training. Because we train in small groups, there's a financial impact when there's a cancelation and we no longer have adequate time to market in order to backfill your spot. If the training program is considered full by EAL Academy and your spot can be backfilled, then EAL Academy may offer a more generous refund than outlined in this policy. This determination may be made after the training.

Please email EAL Academy (email address above) to request in writing to cancel or transfer your registration to another training.

You may cancel your training registration as follows:

Almost Full Refund: If the cancellation request is received in writing 42 or more days prior to the training start date, you'll be refunded the full amount paid less a refund administration fee, which includes a minimum $47 processing fee plus banking transaction fees not refunded to EAL Academy:

4% for single payments made by credit/debit card and bank transfer, through Square, Venmo, PayPal, etc.
7% for Square Afterpay purchases and other Payment Plans established with 2 or more payments.
If the training curriculum has been provided (which is typically sent after this this time period), then EAL Academy will retain $347 for the Certification curriculum and $147 for the Mindfulness training curriculum.

Partial Refund: If the cancellation request is received in writing between 21 and 41 days prior to the training start date. EAL Academy will retain 50% of the registration price and you'll be refunded the remainder that was paid.
No Refund: If the cancellation request is received in writing less than 21 days prior to the training start date, there is no refund.

For unique circumstances not described above, EAL Academy will assess a refund administration fee in the amount we determine to recoup our processing costs and the value of products provided, in alignment with the specific amounts specified in this policy.

You may transfer or reschedule your training registration as follows:

If the training program is considered full by EAL Academy without your registration, then your registration can be transferred to a future training, provided the future training occurs within 18 months from the original training date. If there's a registration price increase, then you're required to pay the difference.
You may transfer your registration to another person for the same training program. An additional fee will be charged if the training curriculum was been provided to the original person registered (amounts specified above). Certification training transfers to another person must be for the entire program; daily substitution is not permitted.

EAL Academy reserves the right to cancel any training program, change program location, and change instructors. If a training program is cancelled due to insufficient enrollment, that decision will be made no later than 5 weeks before the in-person training start date. If we cancel a training program for any reason, EAL Academy will provide you with the option to participate in a future training program or refund the full amount paid.

EAL Academy is not responsible for any fees or expenses incurred related to changing or canceling travel arrangements (airline reservations, rental car reservations, hotel and lodging reservations, meals, etc.).

Note: For webinars and virtual programs, recordings and materials are provided to all that register.

Cookie Policy & Opt Out

Effective: January 1, 2019; Last Updated: January 1, 2019

A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to discuss all these technologies. Our Privacy Policy explains how we collect and use information.

How We Use Cookies
Like most providers of online services, we use cookies for a number of reasons; counting visitors to a page, improving our users’ experience, keeping our services secure, and just generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into the analytics category to help us improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.

Your Choices
Your browser or device may allow you to block or otherwise limit the use of cookies, with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

Privacy Policy

Effective: January 1, 2019; Last Updated: November 7, 2020

Protecting Information: We work to protect your information by using industry-recognized security safeguards along with carefully developed security procedures and practices. We limit the collection and use of customer information to the minimum. Our staff are trained and required to safeguard your information.
Information Uses: We only collect information that you have provided for us to contact you at your request or to register for trainings. We do not use, disclose, or sell any non-public personal information.
Information We Collect: We collect personal information such as your name, billing address, e-mail, and phone number, when you interact with us about our services. We collect information about your system as it interacts with us such as your IP address and browser information. We use common Internet technologies, such as cookies, to manage our websites, advertising, and email programs. We may collect user feedback, community discussions, chats, and other interactions, such as surveys.

Your Access and Control Over Information: At any time, you can contact us to:

Opt out of future marketing and/or sales contacts
See what data we have about you, if any.
Change/correct any data we have about you.
Express any concern you have about our use of your data.

Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We do not collect sensitive data (such as credit/debit card information); that data is managed by Square.
Photo and Recording Release: Attendees grant permission for images and recordings captured during programs through audio, video, and photos, to be used solely for the purpose of EAL Academy's promotional material and publications, and attendees waive any rights of compensation or ownership thereto. During online virtual program recordings, attendees control whether they turn on their microphone and/or camera.

Training Viewing Policy

Effective: August 26, 2022; Last Updated: March 10, 2023

To create and support an emotionally safe learning environment and align with the confidentiality commitment all attendees make at the start of a training, it’s important that only those involved with a training are present; which includes training attendees, EAL Academy staff, host staff, and host volunteers that are specifically supporting the training. Only registered training attendees are allowed to be present when training is conducted and during horse activity debriefs. Unless approved in advance by EAL Academy, no one is permitted to view a training that has not registered to attend, including media coverage and filming. Anyone expecting to view a training must register by paying to attend and participate fully in the training.

Curriculum Sharing Policy

Effective: April 9, 2021; Last Updated: April 9, 2021

EAL Academy training attendees have the right to use the Training curriculum and materials for their own use but per the copyright only the authors have the right to sell and share any content.

Information subject to change.