Effective March 9, 2019; Last Updated: January 26, 2024
We understand that things happen and, if you’re not able to attend a training program, EAL Academy will accommodate your change based on the information provided here at the time of your purchase.
EAL Academy makes all marketing and expense decisions based on the number of registrations for each training. Because we train in small groups, there's a financial impact due to committed costs when there's a cancelation without adequate time to backfill the spot. If the spot can be backfilled, then EAL Academy may offer a more generous refund than defined in this policy, and this determination will be made after the training.
All cancellation and transfer requests must be in writing to the email address above.
Refunds for in-person training purchases are based on when you submit your cancellation request:
No refund for webinars, virtual trainings, and curriculum purchases because recordings and/or materials are provided.
You may transfer or reschedule your in-person training registration one time, as follows:
EAL Academy reserves the right to cancel any training program, change program location, and change instructors. If a training program is cancelled due to insufficient enrollment, that decision will be made no later than 5 weeks before the in-person training start date. If we cancel a training program for any reason, EAL Academy will provide you with the option to participate in a future training program or refund the full amount paid.
EAL Academy is not responsible for any fees or expenses incurred by training attendees, including those related to changing or canceling travel arrangements (airline reservations, rental car reservations, hotel and lodging reservations, meals, etc.).
Effective: August 26, 2022; Last Updated: November 8, 2023
Many individuals are curious about our trainings and interested in watching rather than attending. In order to support an emotionally safe learning environment and align with the confidentiality commitment all attendees make at the start of each training, only those attending and involved with conducting the training are allowed to be present; which includes training attendees, EAL Academy staff, host staff, and volunteers supporting the horse activities.
Watching is not allowed and anyone expecting to watch a training must register and fully participate.
Effective: April 9, 2021; Last Updated: April 9, 2021
EAL Academy training attendees have the right to use the training curriculum and materials for their own use but per the copyright only the authors have the right to sell and/or share any content.
Effective: July 23, 2022, 2021; Last Updated: November 8, 2023
To protect the health of people and horses at in-person trainings, this is EAL Academy's protocol:
Effective: January 1, 2019; Last Updated: January 1, 2019
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Effective: January 1, 2019; Last Updated: November 7, 2020
Protecting Information: We work to protect your information by using industry-recognized security safeguards along with carefully developed security procedures and practices. We limit the collection and use of customer information to a minimum. Our staff are trained and required to safeguard your information.
Information Uses: We only collect information that you have provided for us to contact you at your request or to register for trainings. We do not use, disclose, or sell any non-public personal information.
Information We Collect: We collect personal information such as your name, billing address, e-mail, and phone number, when you interact with us about our services. We collect information about your system as it interacts with us such as your IP address and browser information. We use common Internet technologies, such as cookies, to manage our websites, advertising, and email programs. We may collect user feedback, community discussions, chats, and other interactions, such as surveys.
Your Access and Control Over Information: At any time, you can contact us to:
Photo and Recording Release: Attendees grant permission for images and recordings captured during programs through audio, video, and photos, to be used solely for the purpose of EAL Academy's promotional material and publications, and attendees waive any rights of compensation or ownership thereto. During online virtual program recordings, attendees control whether they turn on their microphone and/or camera.