Contact Us

Mailing Address: EAL Academy, 10736 RS Ave, Mattawan, MI 49071 USA
We're located in the USA Eastern Time Zone (EST/EDT - New York)
Trainings are provided at various locations - not at the mailing address listed above

    Please complete this form to ask a question, request information, or to learn more about our upcoming training programs:

POLICIES

Updates: Our policies may change from time to time and all updates will be posted on this page. Please contact us if you feel we are not abiding by these policies.

Cancellation Policy

Effective March 9, 2019; Last Updated July 4, 2021

We understand that things happen and, if you’re unable to attend a training program, EAL Academy will accommodate your change as best we can based on the information below while considering the specific circumstances of your situation.

Please email EAL Academy at staff@EALAcademy.com if you need to cancel your registration.  A request for refund or to transfer to another training must be made in writing. 

You may transfer or reschedule your training registration as follows:
  • If the training program is considered full by EAL Academy without your registration, then your registration can be transferred to a future training, provided the future training occurs within 18 months from the original training date without an administrative fee.
  • You can transfer your registration to another person for the same training program or a future one, less $150 administrative fee for processing and providing training materials.  Transfers to another person must be for the entire program; daily substitution is not permitted.
You may cancel your training registration as follows:
  • Almost Full Refund: If cancellation is received in writing 36 or more days prior to the training start date, you will be refunded the full amount paid less $150 administrative fee for processing and training materials.
  • Partial Refund: If cancellation is received in writing between 14 and 35 days prior to the training start date, you will be refunded 50% of the amount paid.
  • No Refund: If cancellation is received in writing less than 14 days prior to the training start date, there is no refund.

EAL Academy reserves the right to cancel any training program, change program location, and change instructors. If a training program is cancelled due to low attendance, that decision will be made no later than 5 weeks before the in-person training start date and 3 weeks before the virtual training start date.  If we cancel a training program for any reason, EAL Academy will provide you with the option to participate in a future training program or refund the full amount paid.
 
EAL Academy is not responsible for any fees or expenses incurred related to cancellation or non-refundable travel expenses (airline reservations, rental car reservation, hotel reservations, etc.).

Note: For webinars and virtual programs, recordings and materials are provided to all that register.

Cookie Policy & Opt Out

Effective: January 1, 2019; Last Updated January 1, 2019
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A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to discuss all these technologies. Our Privacy Policy explains how we collect and use information.

How We Use Cookies
Like most providers of online services, we use cookies for a number of reasons; counting visitors to a page, improving our users’ experience, keeping our services secure, and just generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into the analytics category to help us improve our services.  For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.
Your Choices
Your browser or device may allow you to block or otherwise limit the use of cookies, with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

This website uses marketing and tracking technologies. Opting out of this will opt you out of all cookies, except for those needed to run the website. Note that some products may not work as well without tracking cookies.

Opt Out of Cookies

Privacy Policy

Effective: January 1, 2019​; Last Updated November 7, 2020
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Protecting Information: We work to protect your information by using industry-recognized security safeguards along with carefully developed security procedures and practices.  We limit the collection and use of customer information to the minimum.  Our staff are trained and required to safeguard your information.
Information Uses: We only collect information that you have provided for us to contact you at your request or to register for trainings.  We do not use, disclose, or sell any non-public personal information. 
Information We Collect: We collect personal information such as your name, billing address, e-mail, and phone number, when you interact with us about our services. We collect information about your system as it interacts with us such as your IP address and browser information. We use common Internet technologies, such as cookies, to manage our websites, advertising, and email programs. We may collect user feedback, community discussions, chats, and other interactions, such as surveys.
Your Access and Control Over Information: At any time, you can contact us to:
  • Opt out of future marketing and/or sales contacts
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.
Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  We do not collect sensitive data (such as credit/debit card information); that data is managed by Square.
Photo and Recording Release: Attendees grant permission for images and recordings captured during programs through audio, video, and photos, to be used solely for the purpose of EAL Academy's promotional material and publications, and attendees waive any rights of compensation or ownership thereto.  During online virtual program recordings, attendees control whether they turn on their microphone and/or camera.
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